FREE DELIVERY AND RETURNS ON ALL ORDERS OVER £10
FREE DELIVERY AND RETURNS ON ALL ORDERS OVER £10

Privacy and Cookies Policy​

We ask that you read this Privacy and Cookies Policy carefully as it contains important information on who we are and how we look after personal information that you share with us. Looking after the information you share is important to us and we want you to be confident that your personal information is safe and secure and want you to understand how and why we collect, use and protect your personal information. The below notice explains what information we collect and why we collect it, what circumstances we share your information and the rights and choices you have in relation to your personal information.

ABOUT US
We are Vemel Limited (‘Vemel’ ‘we’ ‘us’ or ‘our’), a company registered in England and Wales under company number 11817482. Our registered office is at 3rd Floor, Hathaway House, Popes Drive, London, N3 1QF. Our main trading address is: AJP Business Centre, 152-154 Coles Green Road, London, NW2 7HD.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated by data protection laws, including the Data Protection Act 2018 (‘Data Protection Legislation’) which applies across the United Kingdom and complements the European Union‘s General Data Protection Regulation. We are responsible as ‘controller’ of that personal information for the purposes of those laws.

Changes To This Privacy And Cookies Policy
We may decide to change our Privacy and Cookies Policy from time to time. When we do we will post those changes on this page.

Your Consent
By using our site, you agree with our Privacy and Cookies Policy.

What information do we collect?
We (VemelLtd) collect information from you when you register on our site, place an order or contact us through our Contact page.When ordering, registering on our site or contacting us through our Contact page, as appropriate, you may be asked to enter your: name, e-mail address, mailing address and phone number. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
(a) To process transactions – Your private information provided to us during the registration process will be used for the purpose of processing the payment transaction (third party payment gateway Worldpay), delivering the purchased product (relevant courier company) or providing it’s after-sale customer service (liable product manufacturer or service provider).
(b) To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs, we sometimes use third party services to assist us in this process.
(c) To personalize your experience – your information helps us to better respond to your individual needs (based on anonymous information gathered by Google Analytics).
(d) To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you (based on anonymous information gathered by Google Analytics).
(e) (Occasionally) To administer a contest, promotion, survey or other site feature.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you browse our online shop, contact us, place an order or access your personal information.
We use SSL security certificate in our online shop, which means all data (and information) transferred between our servers and your device (and vice versa) are encrypted and protected.

We use a secure third-party payment system – Worldpay. All supplied sensitive payment information is entered via SSL technology on Worldpay’s payment gateway and then encrypted in their database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. If PayPal is chosen as the payment method, you will be taken to the PayPal Site to complete payment by logging into your PayPal account and confirming payment is to be made.

We do not store any payment sensitive data such as credit card numbers on our systems at any time. All online accounts are accessible through customer login, and all personal data stored there can be viewed or changed online. For any other accounts customers can inquire to check what personal data about them is being stored and can request changes to or deleting of the data from our systems.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow them) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping bag, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Some of the web analysis software such as Google Analytics is able to generate anonymous user profiles based on the use of cookies, which helps us understand our clients shopping habits and provide a better range of products and services to suit them. Cookies can be stored in your browser usually up to 30 days (but sometimes longer), after that period they will expire automatically.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by telephone or by contacting us through our Contact page whereby we can arrange for a payment link be sent to your email which will allow you to make a secure card payment transaction.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiableinformation. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How Do We Keep Your Personal Information Secure?
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Contacting Us
If there are any questions regarding this privacy policy you may contact us at customercare@vemel.co.uk

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