Delivery & Returns
UK STANDARD DELIVERY
FREE UK standard delivery on all orders over £10 or £4.95 on orders under £10. Delivery usually within 3-5 working days or Up to 7 working days during Sale and Promotional Periods (Inc Dec for Christmas). Excluding the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly – standard delivery charged at £8 (ex VAT).
£6.95 Orders placed before 11am Monday to Thursday will arrive within 1-2 working days. We will always aim to deliver on the next working day before 5.30pm, however this is not guaranteed. Not including Saturday or Sunday. Orders placed before 11am on a Friday will arrive on the following Monday or Tuesday. Excluding Bank Holidays. Express delivery excludes The Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly – standard delivery charged at £8 (ex VAT) and will be delivered usually within 3-5 working days.
European (Within & Outside EEC)
£12 European standard delivery to all countries listed below. Delivery usually within 3-5 working days or Up to 7 working days during Sale and Promotional Periods (Inc Dec for Christmas): Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
£20 European standard delivery to all countries listed below. Delivery usually within 3-5 working days or Up to 7 working days during Sale and Promotional Periods (Inc Dec for Christmas): Malta, Norway, San Marino, Switzerland, Turkey, Vatican City State
UK Postcodes excluded from our Express & Free Delivery
The Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly including the following postcodes:
BT, IM, HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE
PLEASE NOTE: Parcelforce Delivery Terms
Parcelforce may at its discretion attempt to deliver the Consignment to an alternative address being either:
- a neighbouring address; or
- a local Post Office branch, where it can be collected during the next 16 days; and
If the Consignment is delivered to an alternative address, a customer contact card will be left at the specified address which has been completed with sufficient details to enable the Recipient to recover the Consignment; and
The Customer agrees that such delivery shall constitute delivery to the address specified as the delivery address on the Consignment.
Further information can be found on the Parcelforce website.
Returns, Refunds & Exchanges
We hope that you love the Products as much as we do. However, if for any reason you change your mind, we are happy to offer a refund on all goods returned to us within seven days provided they are in their original condition, unopened, unused and undamaged. Due to hygiene reasons we cannot offer a refund
or exchange on any product which has been used. Postage is non-refundable. Occasionally products can get damaged in transit. If this occurs, please email us with a photograph of the damage so that we can we can arrange a replacement.
If you’ve changed your mind, or have decided to cancel the Contract you will receive a full refund of the price paid for the Products in accordance with our Refund Policy set out below.
You must take reasonable care of the Products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition.
Simply post the Product to the Customer Services Team, Vemel Ltd, AJP Business Centre, 152-154 Coles Green Road, London, NW2 7HD (including a copy of the dispatch note). As the postal system is outside of our control, Products are returned at your own risk.
We will refund the price of the Products if you have:
- Cancelled the Contract in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
- returned any unwanted Products to us within 7 days of your order; or
- notified us that you do not agree to a change in these Product Terms or in any related policies
Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.
If the Products are faulty, damaged in transport or mis-described, please return the Product to us as soon as possible: email our Customer Advice Line at firstname.lastname@example.org for a free Postage Return Label.
We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.
Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.
If you’ve decided you’d like to exchange the Product and the product has not been used & seal remains unbroken, please let us know on the Dispatch Note with the returned Product. If you have not told us that you would like to exchange the Product, we will provide a refund.